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Frequently Asked Questions

We have a great online planner. Simply log into your account and click on the “Plan My Event” button. From there, you can browse our online catalog of music, select songs for your special dances, choose “must play” and “do not play” songs, and more!

To make a payment for your event, log into your online planner and click on the “Make a Payment” button. You’ll be taken to a PayPal payment page where you can pay with a credit card (no PayPal account required) or with your PayPal account.
You may also submit a payment online HERE. This is a great option if a friend or relative is helping pay for your event.
Alternatively, you can call our office during normal business hours at 888-347-5562 to make a credit card payment over the phone.

If you’d like an automatic payment plan that splits your balance into small monthly payments charged to your credit card, call us at 888-347-5562 to set one up.

 

For private events (weddings, birthdays, etc.), we require a deposit when you reserve ($199 for packages 1 and 2, $299 for packages 3 and 4). The balance can be paid anytime before or upon the DJ’s arrival at your event.

 

Yes, we offer a monthly payment option for the Entertainment Agreement. You can have equal payments charged to a credit or debit card until the month before your event to pay the balance. You can also make any size payment you want along the way via phone, mail, in person, or through our website.

 

Any payments above the required deposit are fully refundable up until 90 days or more prior to your event date. Required deposits are non-refundable. To cancel, contact us for a cancellation form. Once completed and signed, any payments due back to you will be sent within 30 days.
Note: Some specials or promotions may offer discounts in exchange for non-cancellation and non-refundable booking terms. These bookings are not subject to our standard cancellation policy.

Reserving is as easy as 1, 2, or 3:

  1. Reserve online by logging into your client account at www.pro-1.com or call us at 888-347-5562.
  2. Mail or bring your completed Entertainment Agreement and deposit (if required).
  3. Fax your completed Entertainment Agreement with a credit or debit card deposit to 888-255-3132.

The first form we need is the one-page Entertainment Agreement. You can download it at www.pro-1.com/info or contact us. We also need planning forms completed through our online planning tools or paper forms like our Wedding Reception Planner or Song Request Form, 30 days before your event.

Yes! See our exclusive Wedding Reception Planner for full ceremony details. Pricing options are available on our Reserving Is Easy page.

 

If you need to make changes, contact us or request a change through your online planning account. We’re happy to update options, times, or dates (if needed). The earlier you notify us, the better.

 

If you’d like the DJ to play longer, just ask them. The rate per hour can be decided with the DJ. Note that occasionally a DJ may not be able to stay longer. It’s best to reserve extra time in advance.

 

Yes! Your DJ/MC will coordinate all event activities. You can specify your preferences through the online planning account or the Wedding Reception Planner.

 

Accordion Content

We require a 6′ x 10′ area, a standard banquet table, 2 chairs, and 2 separate 20-amp electrical outlets within 25 feet of the DJ area. For outdoor events, a covered setup location is required in case of inclement weather.

 

  • Deposits are non-refundable.
  • 90 days or more before the event: Payments above the deposit are fully refundable. A signed cancellation agreement is required.
  • 89 days or less before the event: All payments are non-refundable.

Note: Some promotions may not follow the standard cancellation policy.

Yes, deposits and payments may be transferred to another date (based on availability) or another client with approval and an updated contract.

 

We can play any music you want. Use our online planner or paper forms to submit requests. Our DJs balance client and guest requests with hit songs to keep the dance floor full.

 

Yes, you can bring compact discs for specific songs. Please label them with your name and ensure you pick them up after the event.

 

Our DJs arrive 1+ hours before the music starts. Early setup is available for a small fee.

 

Yes! Your DJ will contact you in advance to discuss your plans and finalize details.

 

For formal events, DJs wear tuxedos. For casual events, they wear business-casual attire. Special attire requests can be accommodated.

 

Yes, we can connect to most AV devices. Notify us in advance of your needs.

 

We perform throughout Minnesota, Wisconsin, and the UP of Michigan. Special quotes may apply for farther locations.

 

Yes, it’s appreciated. DJs do not consume alcohol but appreciate ice water and soft drinks.

 

Tipping is optional. A 10-15% gratuity is common. Please pay any gratuity directly to the DJ.

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